ECS Training systems

I have my own on-line training systems aimed at teaching the trainers how to train. It contains presentations on media training print, radio and TV; public speaking; how to handle complaints; and writing for web sites. I teach others how to use these. I have trained for over ten years across a wide range of national organisations.

	ECS can train you to appear in front of the microphone radio or TV.
	Train your staff in how to write and keep web sites updated.
	Train senior officials how to communicate change.
	Teach you to train your own staff using our systems.
	Train staff how to deal with complaints.

I also have considerable experience of training, report writing, film making, and hosting parliamentary events.

ECS presentations

1. How to deal with the media - Print
2. How to deal with the media - TV
3. How to deal with the media - Teaching (BBC, Production values, Interview skills)
4. How to deal with the media - Public speaking
5. What ECS clients say
6. Complaints training
7. Communicating change
8. Writing for Web sites

How to deal with the media - Print:

	The Press Release
	What makes a good story
	The recipe for a good story
	Dos and Don'ts
	Proactive publicity
	Reactive publicity

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How to deal with the media - TV:

	The TV interview
	The Sound bite
	TV production values
	The Structure of an Interview
	Your Rights

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How to deal with the media - Teaching (BBC, Production values, Interview skills):

	Interview skills
	Production values - what are they?
	The BBC and Civil Liberties

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How to deal with the media - Public speaking:

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What ECS clients say:

	The press release
	What makes a good story
	The recipe for a good story
	Proactive publicity
	Reactive publicity
	Don't start a saga

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Complaints training:

	What you should know
	What do your procedures say
	A case study: The NHS

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Communicating change:

	How to communicate change
	Internal
	External
	Senior officials
	The way forward

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Writing for Web sites:

	Writing for Web sites index
	What the experts say
	What surveys show us and ECS campaigns
	Where should I begin
	What you must say
	Where to go next
	Editing your copy
	Following through your responses
	What about pictures
	Keeping copy updated

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